Mission, Stakeholders & Values

Our Mission

• Manage our assets to maximise the efficiency, reliability and sustainability of water and sewerage services to the ACT and region in accordance with environmentally sustainable principles.
• Ensure a safe and reliable water supply for the ACT and region.
• Achieve a satisfactory return on our water, sewerage, energy and communication investments.
• Investigate opportunities for the expansion of our business into related and complementary businesses with acceptable risk and returns.

Our Stakeholders

• Our owners are entitled to a satisfactory and sustainable commercial return on their investment.
• The ACT community will be supported through ACTEW’s sponsorships, participation and involvement.
• Our customers are entitled to services that are reliable, efficient, cost effective and sustainable.
• Our professional staff to be provided a challenging, rewarding and safe workplace in achievement of our objectives.

Our Values

• Maintain our high standards of probity and governance.
• Act fairly and professionally with our stakeholders and business partners.
• Operate in a commercial manner mindful of our public accountabilities.