FAQs

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  • What does ACTEW do?

    ACTEW Corporation (ACTEW) owns and operates the water and sewerage assets and business in the ACT. We operate our business in accordance with environmental and sustainable practices. Our services are provided under the business name ACTEW Water.

  • What are ACTEW's water and sewerage assets?

    A map indicating ACTEW's water and sewerage assets is available by clicking here.

  • Where can I find out more information about Permanent Water Conservation Measures?

    Permanent Water Conservation Measures have been in force in the ACT since 1 November 2010. These are mandatory and enforceable.

    Click here to look at the water conservation and restrictions information on our website.

  • Who enforces water restrictions regulations in Queanbeyan?

    A service level agreement exists between ACTEW and the Queanbeyan City Council. ACTEW supplies water to Queanbeyan at a bulk price, Queanbeyan City Council then manages the distribution and pricing of water according to its own regulations.

    The agreement states that Queanbeyan City Council will mirror current ACT water use regulations. Permanent Water Conservation Measures and any Temporary Water Restrictions will therefore be applied by Queanbeyan City Council as well. For information regarding water management within Queanbeyan, call Queanbeyan City Council on 6298 0233.

  • How can I calculate my average daily water usage?

    Reading your water meter is a simple way to get an indication of how much water your household is using. By comparing daily readings taken at the same time each day for a week, you will be able to calculate your average daily water usage. Then see how it compares against the daily targets for this time of year.

  • What are the best ways to save water inside and outside the home?

    There are many ways in which we can all save water inside and outside our homes. Click here to find a range of tips that are easy to adopt and will soon become life-long habits. Don't forget that many of the measures you put in place at home can be used at school and work as well.

  • What are ACTEW’s water security projects?

    ACTEW is undertaking a range of works to secure the water supply for our region. The water security projects currently underway include the Enlarged Cotter Dam, and the Murrumbidgee to Googong Water Transfer.

  • When will the water security projects be complete?

    The Cotter Dam enlargement is due for completion in autumn 2013 and the Murrumbidgee to Googong Water Transfer is due for completion in August 2012.

  • Who are the Bulk Water Alliance?

    ACTEW, working with ActewAGL, formed the Bulk Water Alliance with design partners GHD and construction partners John Holland and Abigroup. The Bulk Water Alliance is responsible for the design and construction of the Cotter Dam enlargement, the Murrumbidgee to Googong Water Transfer and the Googong Dam Spillway remediation works.

  • What is the Cotter Dam Discovery Trail?

    The Cotter Dam Discovery Trail was built in response to feedback from the community and provides the ultimate view of the Cotter Dam enlargement construction works. The attraction includes a 1.4km loop trail which leads you along the Cotter River and through the surrounding natural environment. From the 16-metre wide amphitheatre style viewing platform visitors have direct views to watch construction of the dam. Click here for further information on the Cotter Dam Discovery Trail or call our community information line on (02) 6248 3563.

  • What is the Cotter Dam Education Kit?

    ACTEW’s Cotter Dam Education Kit was written by teachers for teachers and includes a range of useful resources in various media formats, such as printed materials, CD ROM and videos. Through the kit local students will learn about the environment and history of the Cotter area and its significance to our city’s water supply. Click here to learn more about the Cotter Dam Education Kit.

  • How can I book a Cotter Dam school group tour?

    ACTEW offers school group guided tours of the Cotter Dam via the Cotter Dam Discovery Trail. To book a school group guided tour click here or call ACTEW’s Education Manager on (02) 6175 2456.

  • Where can I access photos of ACTEW’s projects?

    You can access photos of ACTEW’s operations, projects and events in our Photo Gallery by clicking here.